Training and Support for
Instant Health Data (IHD)
When our customers are successful, we are too. Our talented team of
healthcare researchers, data scientists and engineers are here
to enhance your skills.
IHD Training
Whether you need just a few training sessions or one-on-one help on a continual basis, we’ll make sure you have the knowledge to get the most out of IHD.
On-Site Trainings
IHD experts join your team on-site for trainings that we customize to your skill levels.
Virtual Trainings
We are constantly connecting with users for customized online trainings. Because the sessions are virtual, it's easy to set up a training whenever you need skills boost.
Certification Program
No matter your level of experience, you can attend our online Foundations training, which quickly orients you to our platform so you can run your first analysis effectively.
Customer Support
Our definition of support extends far beyond the notion of fixing something that’s broken. We want you to feel energized by your interactions with us, ready to apply what you have learned.
Instant Access to Experts
Talk directly to IHD experts via chat. Our team averages just 5 minutes to respond and receives a 4.8/5 rating from our customers.
Strategic Account Support
All customers have biweekly check-ins with account managers and receive monthly reports on usage.
Staff Augmentation
Receive help from one of our expert analysts, all of whom bring both statistical expertise and observational research experience.
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Panalgo has the most responsive and knowledgeable customer support staff I have ever experienced. The new foundational learning program, along with on-site training, and customer support really triangulates the onboarding / learning process to get staff onboarded efficiently.
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Working with the IHD platform allows our team to easily conduct quick cross database analyses and improve coding efficiencies. Customer support is amazing, and the ease of collaboration with our internal customer groups is game changing, and has made a significant impact by allowing us to complete analyses in a fraction of the time.
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The support team at Panalgo is extremely responsive - I usually get my questions answered within a day. Also, the training sessions are helpful since Panalgo analysts are very willing to share their best experience using the platform.
